You can add Files to your agents' knwowledge. These should be in PDF, Text or Markdown format.

The Best Practices here is to control the chunking. This allows to separate context in your document to allow for better and more relevent question answering.

Let’s say you have a document which has a FAQ, but the questions are unrelated. This is how you should modify your file.

1. Create a .txt file

2. Paste your FAQ in the file

3. Add SPLITCHUNK between the questions. Your file should look like this:
   Can Olivya handle concurrent calls? Yes, it can handle up to x calls at the same time.
   

   SPLITCHUNK
   

   How much does Olivya cost? Olivya costs x per minute, billed to the second.

4. Now, upload your file and you should get this:

   

5. Now, add your knowledge file to your agent:

   

   This can be done from the Knowledge section in the Agents page